Repairs & Maintenance
The portal keeps a log of your report, and updates you on the status of the repair. If that is not convenient, let a member of our team know.
Priority One “Emergency Repairs” are attended within a maximum of 24 hours of a report. These would be any repairs required to avoid a danger to health, a risk to the safety of residents or serious damage to buildings or resident’s belongings, such as:
- Breaches of security to external doors or windows
- Unsafe electrical fittings or gas leak
- Heating and/or loss of hot water
- Plumbing leaks
- Faulty kitchen appliances, such as a broken oven
- A fault with the fire system, faulty detector or fire panel
Priority Two “Urgent Repairs” are attended within five working days of a report. These would be any repairs which materially affect the comfort or convenience of the residents such as:
- Blocked drains, sinks or toilet
- Minor electrical fault, such as a light out in a hallway
- Faulty extractor fan
- Dripping/leaking taps or shower units
- Shower base re-seal
Priority Three “Non-urgent Repairs” are attended within 28 days of a report. These would be any repairs not falling within the above categories, such as:
- Replacement chair or mattress
- Minor plumbing repairs
- Faulty TV aerial
- Repairs to kitchen fittings
- Tiling repairs
- Kitchen worktop repair
Manchester Student Village: Any day/time – 0161 200 5540 to put you through to the 24 hour security team.
The Grafton: Any day/time – 0161 200 5540 which connects you to MSV.
MSV South: Weekdays and overnight – 0161 224 0000 which connects you to MSVS. Weekend daytime – 0161 200 5540 which connects you to MSV.
Western Court: Any day/time – 0161 441 0635
Cathedral Campus: Weekdays – 0151 709 9666 Overnight and weekends 0151 702 7260 which connects you to the Cathedral Lodge.
Hotwells House: All day/time – 0117 435 0201
Garth Heads: All day/time – 0191 737 1109
HAVE A QUESTION?
Call our sales team at +44 (0) 0161 200 5560 Or email us at
Monday to Friday 9:00 am to 5:30 pm