Frequently Asked Questions
Our Frequently Asked Questions section below should help answer your queries about booking and living with dwell Student Living.
However, if we haven’t covered all of the bases, and you need to get in touch, just drop us a message.
After you have signed your AST (contract), you will be asked to pay a tenancy deposit, so please have your bank card to hand when accepting your Room Offer.
The total tenancy deposit to pay for your room is £200, except for those tenants accepting a room at Castle Gate Haus where you are required to pay a £300 deposit and for 121 Princess Street where the deposit is £500.
Please note that although we will always try to meet your preferences, we can’t guarantee that we can meet them all.
Step 1: Choose your city, accommodation site, contract length and room type here
Step 2: Complete your application (which creates your dwell portal account). Sit back and let our Sales Team find you the perfect flat!
Step 3: Log back onto your portal account, accept your Room Offer and sign your E-Contract.
Take a peek at our properties before you book. Fill in our viewing form or give our friendly Sales Team a call on 0161 200 5560.
If you can’t make it, don’t worry. Our website has pictures and details to give you a better idea of what to expect.
However, if you wish to pay your rent by instalments, you will need a UK-based guarantor who is aged 21 or over and in full time employment. They’ll also need to annually earn at least 3 times your total rent amount, or be a homeowner.
Your guarantor must agree to pay the rent should you default on your payment. Providing a guarantor is common practice in the UK and provides us with the security and knowledge that the rent will be paid in full and on time.
If you cannot provide a qualified UK guarantor, you can contact Housing Hand to provide you with the Guarantor Service. Housing Hand specialises in dealing with International Students who cannot provide a Guarantor in the UK. To find out more, visit Housing Hand
We want to make a home for our students that is free from discrimination, harassment, victimisation and bullying.
We’ll try our best to meet your preferences but it’s not always guaranteed, and is subject to availability.
However, please be aware of our cancellation policy prior to booking should your place at university not be confirmed.
We also have lots of pictures and even 360 degree photos of different rooms on our website as we understand our students are from all around the world and it’s not always easy to visit the site!
City of Bristol College
University of Law
UCFB
LIPA
Manchester Student Homes
Liverpool Student Homes
ANUK
We are an accredited provider by ANUK, MSH and LSH.
Option 1 – Full Payment; Pay in full by the 1st of August and get money off your rent! 2% discount – Manchester, Liverpool, Bristol and Nottingham, and 5% discount- Newcastle.
Option 2 – Pay in 3 different Instalments; September, January and April – you can view the exact payment dates in your contract (this may be the best payment option for those looking to pay your rent using your student loan). Please note that to apply to pay by instalments, you must provide a UK based guarantor who is aged 21 or over and in full time employment. They’ll also need to annually earn at least 3 times your total rent amount, or be a homeowner.
Other than that, you will need to bring a form of photo ID with you so you can collect your keys – we just need to know we’re handing them out to the correct person!
MSV: The nearest train station is Oxford Road, a 5-minute walk from us.
MSV South/ The Grafton: The nearest train station is Oxford Road and then hop on a bus just outside the Palace Theatre. Look out for bus routes 41, 42, 43, 142, 143, or 157. After 10 minutes, get off at Whitworth Park and take a short 2-minute walk to our halls.
Cathedral Campus: The closest train station is Liverpool Lime Street. From there, we’re a 5-minute taxi ride away.
Castle Gate: Nottingham train station is just a 10 minute walk away.
Garth Heads: Your nearest station is Manors which is a 2 minute walk to the site
Hotwells House: The nearest train station is Bristol Temple Meads, you can get a taxi from outisde which will take 10 minutes
For a quicker check-in, let us know when you are coming, so we can gauge the number of students as well the times of arrival, to ensure our sites are staffed correctly.
Top Tip: make sure you don’t unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.
We also have dedicated Facebook groups set up for each individual site so that you can get to know one another before you move in. See below for your sites group:
Please keep an eye out on our social media accounts and around your site for details.
If you have any event suggestions, the Residential Life team would love to hear them. You can reach them at: wecreate@dwellstudent.co.uk
We can only sign for parcels on your behalf if the parcel has your name and your flat/room number on it. Therefore when ordering items online, please make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for.
After we sign for your parcel, you’ll receive an email notification from us – please bring along your photo ID when collecting parcels at the reception.
If you are lucky enough to live with us at Garth Heads, Newcastle you will get your communal flat areas cleaned for you every two weeks at no extra cost.
We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy).
We don’t charge for “fair wear and tear” of our properties or fixtures. However, if something gets damaged through abuse or misuse, we’ll repair or replace the item and will charge for doing so.
The behaviour of guests is the responsibility of the tenant who has welcomed them in to the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and we’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.
For further details please see our list of all our schedule of charges.
This list is not exhaustive, and we reserve the right to charge for items not mention.
- Only use electrical items purchased from the UK
- Do not overload sockets
- Do not leave items plugged in unattended
- Do not use kitchen appliances in your bedroom
It is your responsibility to ensure that the electrical items brought on to site are safe and free from defects. Do not use any appliances that are broken, have frayed or exposed cables, are showing signs of overheating or dangerous or loose connections.
On inspection if our team find any appliance that would be deemed unsafe, this appliance will be removed
We have incentives on offer for re-bookers so make sure you keep an eye out on your emails for when the prices and details are released!
You can also speak to the Sales Team or your Accommodation Team if you’d rather talk to someone about it!
HAVE A QUESTION?
Call our sales team at +44 (0) 0161 200 5560 Or email us at
Monday to Friday 9:00 am to 5:30 pm