We offer two rent method options:

Option 1 – Full Payment; Pay in full by the 1st of August and get money off your rent! 2% discount – Manchester, Liverpool, Bristol and Nottingham, and 5% discount- Newcastle.

Option 2 – Pay in 3 different Instalments; September, January and April – you can view the exact payment dates in your contract (this may be the best payment option for those looking to pay your rent using your student loan). Please note that to apply to pay by instalments, you must provide a UK based guarantor who is aged 21 or over and in full time employment. They’ll also need to annually earn at least 3 times your total rent amount, or be a homeowner.

Curious about who your flatmates will be? We unfortunately can’t give out names but you can find out who is living at your site on our Facebook and Twitter pages.

If you want to change things like your room type, contract length or anything else, just get in touch with us on 0161 200 5560 or email us at studentcare@dwellstudent.co.uk. We can then let you know if your request is possible, and if so, what the next steps would be.

You’ll unfortunately have to leave your beloved animals at home – we have a no pet policy across all of our sites.

All inclusive utility bills, Wi-Fi and contents insurance are all included in your rent!

You can move into your room from the date your contract starts, only if you have paid your correct rent amount and provided all documents. If you’re unsure of when your contract starts, your contract can be viewed in your portal account’s ‘Messages’ section. If you wish to move in early please contact us at salesenquiries@dwellstudent.co.uk

We already provide some of the essentials but to see what things to bring with you, check out our accommodation checklist here.

Due to us getting your room ready for when you arrive, we will not be able to store any luggage at any of our dwell sites. You will be able to move your belongings into your room once you have collected your keys.

You need to have provided all documents to support your room booking before you can check in. If you are unsure if you have already done this, or need to speak to someone about it, please call the team on 0161 200 5560 or email us at documents@dwellstudent.co.uk.

Other than that, you will need to bring a form of photo ID with you so you can collect your keys – we just need to know we’re handing them out to the correct person!

If you think that you’ll be arriving out of office hours, you will need to speak to your site team – their contact details will be listed in the arrival pack you’ll be informed about via email nearer the start of your tenancy. Each site has different out of office services so you will need to speak to your site directly about it.

You will collect your keys from your site’s reception, unless otherwise stated by your site or Sales team.

We do have car parks at most of our sites but to find out if your site does include one, please contact the office on 0161 200 5560. On contract start dates, parking your car is free – parking at any other time will incur a charge. Please contact your site team for full costs and details.

Make sure you book airport transfers in advance. If you prefer to take the train, look out for the stations that are closest to you:

MSV: The nearest train station is Oxford Road, a 5-minute walk from us.

MSV South/ The Grafton: The nearest train station is Oxford Road and then hop on a bus just outside the Palace Theatre. Look out for bus routes 41, 42, 43, 142, 143, or 157. After 10 minutes, get off at Whitworth Park and take a short 2-minute walk to our halls.

Cathedral Campus: The closest train station is Liverpool Lime Street. From there, we’re a 5-minute taxi ride away.

Castle Gate: Nottingham train station is just a 10 minute walk away.

Garth Heads: Your nearest station is Manors which is a 2 minute walk to the site

Hotwells House: The nearest train station is Bristol Temple Meads, you can get a taxi from outisde which will take 10 minutes

It will be busy, so please be patient with us. We’ll try to keep the queues short as we check everyone in. To keep you going, there will be light refreshments in all site receptions.

For a quicker check-in, let us know when you are coming, so we can gauge the number of students as well the times of arrival, to ensure our sites are staffed correctly.

Top Tip: make sure you don’t unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.

A great way of staying connected is staying social! We have different social media accounts which helps to keep you up to date with whats happening at your site. These include Facebook, Twitter, Instagram and YouTube.

We also have dedicated Facebook groups set up for each individual site so that you can get to know one another before you move in. See below for your sites group:

Manchester Student Village

MSV South

The Grafton

Weston Court

Castle Gate

Archer House

Cathedral Campus

Garth Heads

Hotwells House

We’d love all of our residents to get to know one another and make lifelong friends! As a way to help this, we have a Residential Life team who are always trying to find the next best thing to make your stay more enjoyable – this includes holding fun and exciting events throughout the year!

Please keep an eye out on our social media accounts and around your site for details.

If you have any event suggestions, the Residential Life team would love to hear them. You can reach them at: wecreate@dwellstudent.co.uk

Our friendly Accommodation Teams are always there should you need someone to talk to. You can either pop down to the office and speak to them, or they’re only a phone call away – just use these details!

From the 1st September 2020 we have partnered with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for all our students staying with us in our residence at no cost to you. For further details on what insurance we provide, please visit Endsleigh Insurance. 

Of course! The Wi-Fi is included in your rent. Your internet connection is provided by Glide.  Need some more information about this service, click me.

If you’re watching or recording programmes on TV or any device, you must have a TV licence. It is against the law to not have one – if you caught without a license , you could be charged up to £1000. If you have booked one of our rooms in which we provide you with a TV in the lounge, we also provide the TV license for it. You do however still need a TV license if you’re watching/recording TV if you’re in any other area, such as your bedroom. For everyone else, you will still need to purchase a TV license.

We do have car parking and bike storage at most of our sites, please call us on 0161 200 5560 to check if your site provides these facilities. Please note that you will need to pay to use a car park space – please contact your site team for full prices and details.

We’ll sign for your parcels at your site’s office during working hours, but your letters will be delivered to your flat/house door by Royal Mail. To check out your site’s working hours, please contact them directly.

We can only sign for parcels on your behalf if the parcel has your name and your flat/room number on it. Therefore when ordering items online, please make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for.

After we sign for your parcel, you’ll receive an email notification from us – please bring along your photo ID when collecting parcels at the reception.

Of course! You can have any one guest staying overnight for 2 nights in any 7 day period – they must be signed in and out at your reception.

We have laundry facilities at most of our sites, but please contact your site directly for more information. Where we do provide laundry onsite, we work with our laundry partner Circuit to ensure that our rates are competitive.

Your safety is our priority so all of our properties are equipped with security cameras. Our Manchester Student Village site has 24/7 security, whilst MSV South and The Grafton have mobile patrols to ensure you’re safe at all times. You can also contact the Manchester security team out of office hours on 0161 200 5540. If you’re a resident at our Weston Court sites and need to speak to someone out of office hours, you just need to call the normal office number, 0161 441 0635. Our out of hours team will be able to help you with any queries. Our Cathedral Cathedral site has a 24-hour security presence, which is provided by the Cathedral’s security team. You can contact them on 0151 702 7260. Garth Heads and Hotwells House have mobile security patrols to cover our sites when the office is closed.

The communal areas of your flats is your responsibility.  All landlord areas will be cleaned by us on a daily basis.

If you are lucky enough to live with us at Garth Heads, Newcastle you will get your communal flat areas cleaned for you every two weeks at no extra cost.

We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy).

We don’t charge for “fair wear and tear” of our properties or fixtures. However, if something gets damaged through abuse or misuse, we’ll repair or replace the item and will charge for doing so.

The behaviour of guests is the responsibility of the tenant who has welcomed them in to the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and we’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.

For further details please see our list of all our schedule of charges.

This list is not exhaustive, and we reserve the right to charge for items not mention. 

We do not treat any person or group of persons applying for accommodation less favourably because of their race, colour, ethnic or national origin, gender, disability, appearance, age, marital status, sexual orientation or social status.

When using electrical equipment on your site please follow some simple rules

• Only use electrical items purchased from the UK
• Do not overload sockets
• Do not leave items plugged in unattended
• Do not use kitchen appliances in your bedroom

It is your responsibility to ensure that the electrical items brought on to site are safe and free from defects.  Do not use any appliances that are broken, have frayed or exposed cables, are showing signs of overheating or dangerous or loose connections.

On inspection if our team find any appliance that would be deemed unsafe, this appliance will be removed

If you’re looking to move out before your contract ends, please read through our cancellation policy. It will outline what you need to do next.

Yes, of course you can! All students are allowed to stay with us until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 10am. All residents will have their room/flat inspected within 7 days of their contract end date.

If you have a summer booking with us and we have received your payment and signed contract, then you can keep your items in your room throughout the summer. We don’t allow student to leave items in their rooms over the summer if they have not confirmed a summer stay with us. Any items left in a room after a contract end date will be removed and stored for 7 days. After which, all items will be removed and given to charity or disposed of.

For those sites where a deposit payment has been made, all deposits will be returned as long as the room is left in the same condition from check-in. All deposits should be returned within 10 days of the contract ending. Any deposit disputes should be sent in writing to the site manager.

We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy). We don’t charge for ‘fair wear and tear’of our properties or fixtures. However, if something gets damaged through abuse or misuse, we’ll repair or replace the item and will charge for doing so. The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and we’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date. For further details please see the list of our schedule of charges. This list is not exhaustive and we reserve the right to charge for items not mentioned. 

If it’s now that time of year where you’re wanting to get ahead and are thinking about accommodation for your next academic year, then look no further!

We have incentives on offer for re-bookers so make sure you keep an eye out on your emails for when the prices and details are released!

You can also speak to the Sales Team or your Accommodation Team if you’d rather talk to someone about it!

Of course! Just contact the Sales Team on 0161 200 5560 to check availability.