If you have moved home, but still have items in your room, please confirm your intention to no longer use your room by the 26th
April 2020, 5pm (UK time) as above, using your online portal on the “Keep Us Updated” form to submit an Early Tenancy Release. Your site team will confirm via email to you once they have accepted your tenancy release request and will make you aware of any rent owed on your account. You will only be liable to pay rent up to the 1st
Once the Government lift restrictions on travel, you will have 7 days from this date to empty your room and return your keys. To avoid any confusion on when you should return to collect your belongings your site team will confirm via email when your 7 day notice period will start from.
You may arrange for a courier or a shipping company to pack and collect your belongings within the 7 day period if you are unable to return yourself. Should you like someone to collect your items on your behalf, you must send an authorisation letter to your site team (which can be done via email). Your nominated person must complete the collection on your behalf within 7 days of the Government travel restriction being lifted. If you require any assistance to collect your items, please let our accommodation team know. As we will be cleaning the room on your behalf, a cleaning fee will be charged to your account. dwell Student Living would not be responsible for any lost or damaged belongings.
If you left some items in your room and you no longer have a need to return and collect these items, please email your site team. We will arrange for these items to be disposed and a waste disposal & cleaning charge will be added to your account.
If you do not vacate and provide your keys within the above stipulated period, you will be charged as normal for your room for the whole period as stated in your contract.