What if I sign/signed my contract on or before 31st July?

Up to and including the 31st July, you can sign your contract but then request to cancel within 3 days of signing your contract. This is known as your 3 day cooling off period (as once you sign the contract and surpass this 3 day period, you’re tied into the contract). To inform us that you wish to cancel, you must email us at: within your 3 day cooling off period. The Sales Team would then check you’re within your 3 day cooling off period, and if you are they’d let you know this and would send you a cancellation request form which you must print out, sign by hand and return back to the above email address.

If however you signed your contract on or before 31st July, but you request to cancel outside of your 3 day cooling off period, then you will be tied into the contract until a suitable replacement tenant is found and clause 9.3 in your contract is met. You would however still need to inform us that you wish to cancel, so please email us at: The Sales Team would send you a cancellation request form which you must print out, sign by hand and return to the above email address.

 

What if I sign/signed my contract on or after 1st August?

If you sign your contract on or after 1st August, you will be immediately tied into the contract as we do not offer a cooling off period on or after this date. You will be unable to cancel your booking unless a suitable replacement student is found and clause 9.3 in your contract is met.

 

When will I be released from the contract?

You will only be released from your contract if one of the below options are met (and you’re eligible for that option):

  • If you emailed us within your 3 day cooling off period to inform that you wish to cancel, and you have provided your signed cancellation request form which has been accepted by us
  • If a suitable replacement tenant is found and clause 9.3 in your contract is met
  • If you sign a new contract with us at dwell Students and you sign the new contract (and surpass the 3 day cooling off period, if applicable)

If a suitable replacement tenant is found for your room (and clause 9.3 in your contract is met) before your contract start date, we will release you from your contract once the new tenant has signed their contract (and surpassed the 3 day cooling off period, if applicable).

However, if a suitable replacement tenant is found for your room (and clause 9.3 in your contract is met) after your contract start date, we will release you from your contract from the date that the new tenant’s contract starts. This means that you’d be liable for the room’s rent up to the date that the new tenant’s contract starts.

To confirm, once a suitable replacement tenant has been found to take over your contract, there are a number of actions to be completed before we can release you from your contract. This is clause 9.3 as stated in your contract, but we’ve also included them below:

  • a replacement tenant has been found who has been approved by us as a suitable tenant
  • you have paid any administration fees owed to us for transferring your tenancy along with any rent owed on the room up to the end of your tenancy period
  • paid any reasonable charges that are ascertained during an inspection of the flat and room at the end of your tenancy period
  • the new tenant has paid any deposit and any rent owing on the room
  • the new tenant has signed a tenancy agreement with us for a period that is equal to the rest of your fixed term
  • the new tenant has provided all documents required, including guarantor information if applicable

Failure of a new tenant signing a tenancy agreement for the room and fulfilling all criteria will mean you are liable for all rent on the room until the end date set out in the principals of your contract.

 

Special Circumstances (outside the scope of the above 3 points):

  • 1st Year Guarantee:
    If you are going into your 1st year at university, and you unfortunately do not achieve the required grades for your course/university, you will be released from your contract providing we receive a cancellation request email and results evidence within 48 hours of your results being published. Your results supporting evidence can be from UCAS or your university showing your name and the results outcome. Please send your email (including the cancellation request and your results supporting evidence) to: We’d also need you to complete a cancellation request form which we’d send across to you once you send us your cancellation request email.  If we were able to release you from the contract due to this criteria being met, any deposit or rent payments already made will be refunded in full
  • International Students:
    If you are coming to study from outside of the UK, and you require a VISA for this study but your VISA application is unfortunately denied, then you are able to cancel your contract as long as your contract has not yet started. You will also need to provide one of the following as supporting evidence, and there will be no penalty for your cancellation:  1)  Confirmation of your VISA rejection  or   2)  Confirmation of failure to gain University place

 

Cancellations during tenancy period:

We are unable to cancel any contract after its start date unless a replacement tenant is found (and clause 9.3 in your contract is met) as detailed above. You’d be liable for the room’s rent up to the date that the new tenant’s contract starts. All cancellation requests should be submitted to your site team using our cancellation request form, which you can request from your site team.

 

COVID-19 – Bookings for the 20/21 Academic Year:

Please note:   If you believe any of the below scenarios are applicable to you, you would need to email us all of the relevant details/evidence as outlined below, by no later than midnight 22/08/2020  (if a different date/time period is stated for an individual scenario, please follow that specified date/time period).

  • Delay in University Commencement / Online Courses:
    Should there be a delay to the start date of universities, or for the period where the universities are closed and offering online courses, deferment to the new official start date of universities will be allowed – providing you supply official confirmation of this via email to:  (the evidence will need to show your full name and that your 20/21 course is delayed due to Covid-19, or that the first term of your 20/21 course is being taught online due to Covid-19).  We’d review this and confirm via email to you what the new contract start date is.  Rent will only be applicable from the new start date, any rent made for period prior to the new start date will be credited to any future rent payments or partially refunded if you have paid in full  (the full payment discount does not apply for those who have changed the contract start date)
  • Deferring Your University Offer?
    If you decide to defer your 1st year university place until the 21/22 academic year, we would like to offer you the chance to do the same with your accommodation. Provide us with official confirmation that you have deferred your university place to the 21/22 academic year to (the evidence will need to show your full name and that the university has accepted your deferment). We will then review your case and if we were able to defer your contract due to this criteria being met, we’d email you official confirmation of your accommodation contract deferment until the 21/22 academic year. Any deposit or rent payments already made would be retained on your account with us ready to be offset against your new 21/22 accommodation. Please note that your Room Offer will then be sent out again around November 2020; it will be for the same room type and price as the one stated in the 20/21 contract you signed
  • Cancellation of Your College/University Course due to Covid-19:
    If your 20/21 college or university course is unfortunately cancelled altogether due to Covid-19, you will be released from your contract providing we receive a cancellation request email and course cancellation evidence within 48 hours of your college/university informing you (the evidence will need to show your full name and the 20/21 course cancellation due to Covid-19). Please send your email including the cancellation request and evidence to: We’d then send you a cancellation request form to complete. If we were able to release you from the contract due to this criteria being met, any deposit or rent payments already made will be refunded in full
  • Travel Ban:
    In the event there is a government imposed ban restricting arrivals into UK or departure from the country you are residing in, deferment to when the travel ban is lifted will be allowed; provided that you send us an email informing us of this to:  and stating either 1) That the UK is not allowing arrivals into the country, or 2) The country you are currently residing in is not allowing travel to another country (please also state the country you are residing in). Once we receive this email, we’d take a look over the information to see if we were able to defer the contract start date. If you did meet the criteria, we’d let you know your new contract start date, and rent will only be applicable from the new start date (any rent already made will be offset against your rent of when the new contract start date is). Please note that as travel can be restricted or lifted at any time, we can only review Travel Ban cases within 3 weeks of your contract starting (to give you and us a clearer picture of what the travel ban situation is close to the contract starting, but giving you time to send an email if there’s still a travel restriction
  • Covid-19 Diagnosis:
    If you are unfortunately diagnosed with Covid-19, and your tenancy has not yet started, we would be able to cancel your contract in this circumstance provided you are able to provide one of the following documents (via email to:  within 7 days of you being issued it):
    1)  Medical certificate confirming you have been infected with Covid-19 and are therefore unable to come to the UK      or
    2) A letter from your university confirming you are not able to join the course due to illness.
    If we were able to release you from the contract due to this criteria being met, any deposit or rent payments already made will be refunded in full
If you’re not happy with our services and wish to complain, our complaints policy has information on what you should do and details of how we’ll respond to you.

Ask for a copy of the complaints policy from the site management team.

HAVE A QUESTION?

Call our sales team at +44 (0) 0161 200 5560 Or email us at
Monday to Friday 9:00 am to 5:30 pm