This is to ensure that there’s a clear procedure for the refunding of monies due to you.

The policy also guides you on the documents required for the processing of the refund, and provides an efficient, effective and consistent standard across all dwell accommodation.

In order for the refund to be processed efficiently the following steps should be adhered to:

1. A refund form should be completed by the student requesting the refund, this should be signed and returned to the site team as soon as possible.
2. The student will need to supply the bank details of where the refund is to be paid to as detailed below. Please note that we will only refund to the tenant’s or guarantor’s bank account.
Acceptable forms of evidence are copies of;
a. Student or guarantor bank statement clearly showing the bank account name, sort code, account number and where applicable SWIFT BIC and IBAN number.
b. Paying in slip clearly showing the bank account name, sort code, account number and where applicable SWIFT BIC and IBAN number.
c. Blank cheque clearly showing the bank account name, sort code, account number and where applicable SWIFT BIC and IBAN number.
d. Debit card copy (front of card only) clearly showing the bank account name, sort code, account number and where applicable SWIFT BIC and IBAN number.
e. Official signed headed letter from the student or guarantor bank stating all bank details.
f. Online banking page clearly showing the bank account name, sort code, account number and where applicable SWIFT BIC and IBAN number.
3. Please note that all UK banks charge fees on Payments made outside the UK and this will incur a handling fee of £18. This will be deducted from your refund. Your local bank may deduct an additional fee due to international transfer.
4. Providing that all of the requested information is supplied we will endeavour to process the refund within 10 working days

HAVE A QUESTION?

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Monday to Friday 9:00 am to 6:00 pm