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Student Accommodation Jobs with dwell Student Living.

We want friendly, energetic and upbeat people to work with us. A proactive person who can fix a problem with a smile if things go wrong. No tears or tantrums, but with a positive attitude expected from a growing business like ours. If you think the description fits you to a T, come on over for a chat. Or apply for any of the roles below by sending your CV to welisten@dwellstudent.co.uk. We welcome both students and professionals.

We are located in Bristol, Liverpool, Manchester and Newcastle.

Current Vacancies


Job title: Maintenance Officer

Location: Manchester Sites

Reports to: Maintenance Supervisor

Hours: 40 hours per week + on call

Salary band: £19,000

Job Purpose

Responsible for providing general maintenance to accommodation either owned or leased by dwell Student Living. Ensures that all properties are maintained to both a good standard and in compliance with dwell Student Livings’ legal requirements, ensuring a safe environment for students, employees and visitors as well as delivering excellent customer service.

To work flexibly including evenings and weekends (Peak time) and be on-call as required.

To carry out both preventative and reactive maintenance work and to complete all associated documentation within agreed time frames. This also includes identifying and reporting any maintenance issues discovered and taking appropriate action where an emergency situation is reported.

To work within all company policies and procedures

Main Responsibilities

Accommodation Inspections

Undertake a regular preventative maintenance inspection of the Accommodation and completing the checklist provided. Checks include: all safety measures are in place and working (e.g. smoke detectors, closers on fire doors, closers on windows). This will require both visual checking and practical testing of equipment as necessary (e.g. emergency lighting, heaters etc.) Assess whether any urgent remedial work is required, and if so, notify the Maintenance Manager or Accommodation Managers immediately. Note any essential but non-urgent work on the checklist.

Maintenance Work

Undertake general maintenance duties as directed by the Accommodation Manager. This requires general maintenance work including carpentry, basic plumbing, identifying electrical faults, and painting. Minor maintenance work will be carried out during the property inspection and more general repair work as part of a scheduled programme of works.

Maintenance repairs

Carry out general repair duties at site. Log materials used and leave the property in a clean and tidy condition. Report any work that could not be completed on that visit or any new work identified so that further job sheets can be raised.

General Tasks

The job holder may also be asked to undertake some other duties that may include gardening, litter picking, bin rotation and cleaning although this list is not exhaustive.

4. Person Specification

  • Understanding and knowledge of Health and safety regulations within the building trade
  • General skills in Carpentry, basic plumbing work, glazing and painting and decorating
  • Experience of undertaking building / general maintenance work preferable in the hospitality/service industry.
  • Naturally customer focused putting the customer into every decision
  • Excellent attention to detail
  • Able to plan and manage own workload using own initiative
  • Able to work as part of a team, supporting colleagues
  • Have a proactive approach
  • Ability to multi-task

Competencies

Customer service is paramount to dwell Student Living and all employees will need to demonstrate the same priorities even in the most demanding situations.

Great importance on behavior and attitudes is placed during the selection process to ensure that new employees can support and reflect the values of the Company.

In addition to the duties and responsibilities associated with this job, the role holder will be required to evidence that they can meet the qualities associated with the following competencies:

  • Customer Experience
  • Health & Safety
  • Sales
  • Excellent verbal and written communication
  • Maintenance
  • Housekeeping

Centurion Corporation Core Values

RESPECT

We treat every individual with consideration, dignity and respect at all times. We are sensitive and attentive to different needs arising from the diverse backgrounds, nationalities,

religions, traditions and culture. We have in place consultation and grievance mechanisms for the well-being of our residents, customers and staff.

INTEGRITY

We believe in upholding the highest standards of integrity and to confidently act with honesty at all times. We have the courage to do what is right, and earn the trust of all our customers and stakeholders, dedicating our best knowledge and skills to obtain the best outcome.

CREATIVITY

We explore innovative methods, processes and best practices to achieve higher efficiency and productivity to stay ahead value. As a team, we encourage personal initiative, resourcefulness and a positive mind-set for change to make a difference. This ensures that we embrace change while constantly improving ourselves to keep ahead of competition, and enables us to continue pushing boundaries and expectations.

EXCELLENCE

We strive for excellence and persevere in everything we do to obtain the best outcome. Our focus and commitment to quality is embedded in every aspect of our business – not just physical infrastructure and products, but also our relationships, processes and services that go into creating a healthy and positive environment.

Experience: Customer service, 2 years (Preferred) maintenance, 3 years (Required)

Job title: Accommodation Manager

Permanent / Temporary: Permanent

Location: Manchester

Hours: 40 Hours per week & On Call Rota   

Reports to: Assistant General Manager                   

Salary band:  £22k per annum

Bonus: Performance Based Bonus

dwell Student Living houses over 5000 students and we are currently looking for an Accommodation Manager to run two of our smaller sites in Manchester, totaling 272 beds.

This is a new position created within the company and we are looking for a strong and confident individual to come on board and help build a small team to ensure the sites operate to full capacity all year round.  We expect our accommodation managers to be brand champions and lead from the front setting a standard and example to their staff.

Our business relies on students wanting to stay with us, and as Accommodation Manager we would expect you to be the key driver behind your team to ensure we are offering the best service to our students.

You will take responsibility for the financial performance of your sites and operate safe and secure properties in line with all statutory, legal and moral obligations.

We are proud members of ANUK and are ISO 9001credited for all our offices in the UK.

As Accommodation Manager for dwell your duties will include some of the following;

  • Responsible for organising and managing the check in, check out and room turnaround process.
  • Responsible for managing complaints and flat disputes, ensuring the satisfactory resolution for all parties
  • Responsible for the management of all Property customer-related and operational issues.
  • Responsible for adopting all dwell Student Living policies, processes and procedures
  • Take ownership of resolving and supporting with any incidents or accidents which occur out of hours.
  • Responsible for ensuring the property is compliant with legislation and risks are appropriately identified and managed.
  • Responsible for undertaking Property audits on a regular basis ensuring that safe working practices are in place and contracted services are being delivered to a high quality.
  • Management of site budgets and using our in house accounting system
  • Ensuring all properties are adequately and appropriately resourced and that the workload is allocated accordingly.
  • Manage and develop capability across the property team, raising performance through coaching and feedback, using performance management methods where appropriate.
  • Overall accountability for property performance against KPIs, including customer satisfaction, compliance & financial information.
  • Undertake monthly property KPI and financial reporting, ensuring set deadlines are met.
  • Implement and manage service or performance improvements and customer satisfaction.
  • To be vigilant regarding student welfare issues and to report any student problem or any unusual behaviors to your line manager immediately.
  • Promote and attend student events along with our residential life team
  • Create a welcoming and enjoyable environment at your sites
  • Embrace the dwell brand and its values

This role would be suited to someone who is keen to develop their career and has experience working in the student accommodation sector.  An understanding of the student journey and the international market is pivotal for this role.

  • Excellent customer service skills
  • Proven IT skills knowledge of Microsoft Office
  • Strong organisational and clear communication skills
  • Ability to multi task and deal with customer and team requests
  • Ability to manage teams of people
  • Fluent in another language (not essential, but would be an advantage)
  • Experience of a Manager or Assistant Manager role within a student accommodation background
  • All candidates must provide proof of eligibility to work in the UK to be considered

In addition to the duties and responsibilities associated with this role, the role holder will be expected to:

  • Provide world class customer service even in the most demanding situations;
  • Comply with all Standard Operation Procedures relevant to their role;
  • Demonstrate integrity,  honesty  and  respect  for  others,  promoting  equality  of opportunity, and challenging unfair discrimination;
  • Respect confidentiality: all confidential information should be kept in confidence and not released to unauthorised persons;
  • Undertake appropriate training and development including performance review system as required

Centurion Corporation Core Values

RESPECT We treat every individual with consideration, dignity and respect at all times. We are sensitive and attentive to different needs arising from the diverse backgrounds, nationalities, religions, traditions and culture. We have in place consultation and grievance mechanisms for the well-being of our residents, customers and staff.

INTEGRITY We believe in upholding the highest standards of integrity and to confidently act with honesty at all times. We have the courage to do what is right, and earn the trust of all our customers and stakeholders, dedicating our best knowledge and skills to obtain the best outcome.

CREATIVITY We explore innovative methods, processes and best practices to achieve higher efficiency and productivity to stay ahead value. As a team, we encourage personal initiative, resourcefulness and a positive mind-set for change to make a difference. This ensures that we embrace change while constantly improving ourselves to keep ahead of competition, and enables us to continue pushing boundaries and expectations.

EXCELLENCE We strive for excellence and persevere in everything we do to obtain the best outcome. Our focus and commitment to quality is embedded in every aspect of our business – not just physical infrastructure and products, but also our relationships, processes and services that go into creating a healthy and positive environment.

HAVE A QUESTION?

Call our sales team at +44 (0) 0161 200 5560 Or email us at
Monday to Friday 9:00 am to 6:00 pm