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Student Accommodation Jobs with dwell Student Living.

We want friendly, energetic and upbeat people to work with us. A proactive person who can fix a problem with a smile if things go wrong. No tears or tantrums, but with a positive attitude expected from a growing business like ours. If you think the description fits you to a T, come on over for a chat. Or apply for any of the roles below by sending your CV to welisten@dwellstudent.co.uk. We welcome both students and professionals.

We are located in Bristol, Liverpool, Manchester and Newcastle.

Current Vacancies


Job title: Deputy Accommodation Manager

Location: Manchester Sites

Reports to: Accommodation Manager

Hours: 40 hours per week. Weekly Rota hours – early and late.

Salary band: £22,000 per annum

Benefits: Discount platform, Discretionary Bonus, Pension

Job Purpose

The Deputy Accommodation Manager will be responsible for the daily management of the three residences across Manchester with the direction of the Accommodation Manager. You will be responsible for providing a high level of customer service to on-site and prospective residents.

You will ensure the residence runs efficiently in line with the Company standard operating procedures and operational budgets.

It is essential that you have the ability to work with your own initiative as well as part of a large head office and site team. Being able to communicate at all levels is imperative.

To work flexibly including evenings and weekends and be on-call as required.

Main Responsibilities

Customer focus

  • Engaging with residents to ensure they have a first class experience.
  • Assist with the student experience and events held on-site.
  • Ensure you provide excellent customer service at all times to on-site and prospective customers.
  • Maintain a high level of customer service and ensuring that customers’ expectations are satisfied.
  • Ensure that at all times the residence is in line with ANUK code of standards, ISO accreditation and company standard operation procedures.

Daily site management

  • Undertake weekly walk rounds of all properties to ensure that the building is to a high standard
  • Manage all aspects of daily administration, via the online database and paper copies
  • Ensure that daily handover conducted to team and nightly security occurrence logs have been checked and appropriate action taken
  • Ability to deputise in Accommodation Manager’s absence and ensure the daily operations of all properties

Developing Business

  • Support the Accommodation Manager in leading the business and seeking revenue generation through different avenues during the summer turnaround period.
  • Complete sales viewings.
  • Support the sales depart in re-booker generation.
  • Develop relationships with local authorities, university departments and local accreditation services.

Financial Management

  • Use of electronic financial management system to ensure effective and efficient credit control.
  • Use of company database to ensure that debt procedure is followed and appropriate action taken in line with the company standard operating procedures.
  • Supporting the Accommodation Manager in the daily management of budgets and cost control.

Health and Safety

  • Follow the company standard operating procedures on the management of routine Health and Safety checks. Including but not limited to Fire alarm testing, Emergency light testing, Legionella checks, Emergency equipment and route checks.

Maintenance, Cleaning and Visual Standards

  • Ensure that daily jobs are actioned on online database Starrez and that reactive maintenance is responded to in line with the company service level agreements.
  • Liaise with contractors to ensure that all works has been completed on time and in the accurate format. Ensure that this is fed back to the Accommodation Manager.
  • Residence internal and external should be clean and maintained to a high level at all times.

Organisational Planning – Site and Summer

  • Have the ability to effectively plan and organise time, tasks and teams in line with the residences needs.
  • Assist in termly and summer residences checks, to include the residences move in and move out process.
  • Summer time is a busy period for all sites and every member of the team is required to help and assist one another. The site will need to be ready for new summer arrivals and new academic year arrivals, which can mean having to partake in physically demanding tasks – lifting and carrying equipment and furniture, snagging rooms and walking all floors to ensure the residence is ready.
  • Along with the Accommodation Manager you will play a key role in ensuring all teams and contractors during the turnaround period are working to agreed time lines and highlighting areas were resources may be needed to complete the task on time.

Rota and Out of hours

  • Partaking in a weekly team rota from 8:00am until 5:00pm or 11:00pm until 8:00pm.
  • It is compulsory to be able to work Move in and out weekends and on request that you are flexible to work on weekends for student events and summer turnaround.
  • Subject to residence rota you will be the principal contact for out of hours calls for the city and attend site if required to effectively manage emergencies.

Person Specification

  • Smart appearance in line with company dress code.
  • Minimum: Educated at A-Level A-D and/ or degree level.
  • Ideally experienced in a management role, hospitality industry or customer facing role.
  • Previous sales, facilities and financial experience desirable.
  • To be honest, self-motivated and professional.
  • Knowledge of MS office suite, experience in Starrez systems desirable.
  • Willing to be flexible to suit business needs at peak times.

Centurion Corporation Core Values

RESPECT We treat every individual with consideration, dignity and respect at all times. We are sensitive and attentive to different needs arising from the diverse backgrounds, nationalities, religions, traditions and culture. We have in place consultation and grievance mechanisms for the well-being of our residents, customers and staff.

INTEGRITY We believe in upholding the highest standards of integrity and to confidently act with honesty at all times. We have the courage to do what is right, and earn the trust of all our customers and stakeholders, dedicating our best knowledge and skills to obtain the best outcome.

CREATIVITY We explore innovative methods, processes and best practices to achieve higher efficiency and productivity to stay ahead value. As a team, we encourage personal initiative, resourcefulness and a positive mind-set for change to make a difference. This ensures that we embrace change while constantly improving ourselves to keep ahead of competition, and enables us to continue pushing boundaries and expectations.

EXCELLENCE We strive for excellence and persevere in everything we do to obtain the best outcome. Our focus and commitment to quality is embedded in every aspect of our business – not just physical infrastructure and products, but also our relationships, processes and services that go into creating a healthy and positive environment.

Experience: Management: 1 year (Required)

Job title: Maintenance Officer

Location: Manchester Sites

Reports to: Maintenance Supervisor

Hours: 40 hours per week + on call

Salary band: £19,000

Job Purpose

Responsible for providing general maintenance to accommodation either owned or leased by dwell Student Living. Ensures that all properties are maintained to both a good standard and in compliance with dwell Student Livings’ legal requirements, ensuring a safe environment for students, employees and visitors as well as delivering excellent customer service.

To work flexibly including evenings and weekends (Peak time) and be on-call as required.

To carry out both preventative and reactive maintenance work and to complete all associated documentation within agreed time frames. This also includes identifying and reporting any maintenance issues discovered and taking appropriate action where an emergency situation is reported.

To work within all company policies and procedures

Main Responsibilities

Accommodation Inspections

Undertake a regular preventative maintenance inspection of the Accommodation and completing the checklist provided. Checks include: all safety measures are in place and working (e.g. smoke detectors, closers on fire doors, closers on windows). This will require both visual checking and practical testing of equipment as necessary (e.g. emergency lighting, heaters etc.) Assess whether any urgent remedial work is required, and if so, notify the Maintenance Manager or Accommodation Managers immediately. Note any essential but non-urgent work on the checklist.

Maintenance Work

Undertake general maintenance duties as directed by the Accommodation Manager. This requires general maintenance work including carpentry, basic plumbing, identifying electrical faults, and painting. Minor maintenance work will be carried out during the property inspection and more general repair work as part of a scheduled programme of works.

Maintenance repairs

Carry out general repair duties at site. Log materials used and leave the property in a clean and tidy condition. Report any work that could not be completed on that visit or any new work identified so that further job sheets can be raised.

General Tasks

The job holder may also be asked to undertake some other duties that may include gardening, litter picking, bin rotation and cleaning although this list is not exhaustive.

4. Person Specification

  • Understanding and knowledge of Health and safety regulations within the building trade
  • General skills in Carpentry, basic plumbing work, glazing and painting and decorating
  • Experience of undertaking building / general maintenance work preferable in the hospitality/service industry.
  • Naturally customer focused putting the customer into every decision
  • Excellent attention to detail
  • Able to plan and manage own workload using own initiative
  • Able to work as part of a team, supporting colleagues
  • Have a proactive approach
  • Ability to multi-task

Competencies

Customer service is paramount to dwell Student Living and all employees will need to demonstrate the same priorities even in the most demanding situations.

Great importance on behavior and attitudes is placed during the selection process to ensure that new employees can support and reflect the values of the Company.

In addition to the duties and responsibilities associated with this job, the role holder will be required to evidence that they can meet the qualities associated with the following competencies:

  • Customer Experience
  • Health & Safety
  • Sales
  • Excellent verbal and written communication
  • Maintenance
  • Housekeeping

Centurion Corporation Core Values

RESPECT

We treat every individual with consideration, dignity and respect at all times. We are sensitive and attentive to different needs arising from the diverse backgrounds, nationalities,

religions, traditions and culture. We have in place consultation and grievance mechanisms for the well-being of our residents, customers and staff.

INTEGRITY

We believe in upholding the highest standards of integrity and to confidently act with honesty at all times. We have the courage to do what is right, and earn the trust of all our customers and stakeholders, dedicating our best knowledge and skills to obtain the best outcome.

CREATIVITY

We explore innovative methods, processes and best practices to achieve higher efficiency and productivity to stay ahead value. As a team, we encourage personal initiative, resourcefulness and a positive mind-set for change to make a difference. This ensures that we embrace change while constantly improving ourselves to keep ahead of competition, and enables us to continue pushing boundaries and expectations.

EXCELLENCE

We strive for excellence and persevere in everything we do to obtain the best outcome. Our focus and commitment to quality is embedded in every aspect of our business – not just physical infrastructure and products, but also our relationships, processes and services that go into creating a healthy and positive environment.

Experience: Customer service, 2 years (Preferred) maintenance, 3 years (Required)

Job title: Housekeeper

Location: Manchester Sites

Reports to: Deputy Accommodation Manager

Hours: 20 hours per week

Salary band: minimum wage

Role:

Dwell Student Living are looking for a Housekeeper able to attend to the facilities with integrity and attention to detail.

Our overall vision is to maintain a clean and orderly environment for our residents that will become a critical factor in maintaining and strengthening our reputation.

Job Responsibility:

  • Keeping team assist the management team in ensuring that the residence is a clean, safe and pleasant environment for students, employees and visitors
  • To deliver a “World Class” Customer experience
  • To ensure identify repairs and maintenance requirements and ensure they are reported within the appropriate time frames.
  • Able to work with the residence management team to prepare the accommodation for occupants
  • Ensuring that all properties are cleaned to a high standard
  • Maintain the cleanliness of exterior and interior communal areas
  • Able to adhere to company policies and procedures
  • Ensure that all services meet agreed standards and service levels
  • Liaise with the Accommodation Manager for ordering of cleaning materials
  • Ensure that all Health and Safety rules and regulations pertaining to hygiene and cleanliness are adhered to
  • Assist the Management team in rectifying issues that have been identified in inspections within an agreed timescale
  • Able to work as part of a large residence team

Job Requirements:

  • Proven experience as a cleaner or housekeeper, preferably in Student or Hospitality industry
  • Ability to work with little supervision and maintain a high level of performance
  • Customer-oriented and friendly
  • Prioritization and time management skills
  • Working quickly without compromising quality
  • Knowledge of English language
  • Desirable to speak another language other than English

Details:

  • Part time/ Permanent position
  • Hours – Sunday – Wednesday, 5 hours per day and Wednesday – Saturday, 5 hours per day
  • Salary – Minimum Wage
  • Discretionary Bonus

Experience: Housekeeping: 2 years (Required)

Job title: Housekeeper

Permanent / Temporary: Permanent

Location: Liverpool

Hours: 20 per Week

Reports to: Accommodation Manager

Salary band: minimum wage

Job Purpose

Dwell Student Living are looking for a Housekeeper able to attend to the facilities with integrity and attention to detail.

Our overall vision is to maintain a clean and orderly environment for our residents that will become a critical factor in maintaining and strengthening our reputation.

Job Accountabilities

  • Keeping team assist the management team in ensuring that the residence is a clean, safe and pleasant environment for students, employees and visitors
  • To deliver a “World Class” Customer experience
  • To ensure identify repairs and maintenance requirements and ensure they are reported within the appropriate time frames.
  • Able to work with the residence management team to prepare the accommodation for occupants
  • Ensuring that all properties are cleaned to a high standard
  • Maintain the cleanliness of exterior and interior communal areas
  • Able to adhere to company policies and procedures
  • Ensure that all services meet agreed standards and service levels
  • Liaise with the Accommodation Manager for ordering of cleaning materials
  • Ensure that all Health and Safety rules and regulations pertaining to hygiene and cleanliness are adhered to
  • Assist the Management team in rectifying issues that have been identified in inspections within an agreed timescale
  • Able to work as part of a large residence team

Skills and Experience

  • Housekeeping: 2 years (Required)

General

In addition to the duties and responsibilities associated with this role, the role holder will be expected to:

  • Provide world class customer service even in the most demanding situations;
  • Comply with all Standard Operation Procedures relevant to their role;
  • Demonstrate integrity, honesty and respect for others, promoting equality of opportunity, and challenging unfair discrimination;
  • Respect confidentiality: all confidential information should be kept in confidence and not released to unauthorised persons;
  • Undertake appropriate training and development including performance review system as required.

Centurion Corporation Core Values

RESPECT We treat every individual with consideration, dignity and respect at all times. We are sensitive and attentive to different needs arising from the diverse backgrounds, nationalities, religions, traditions and culture. We have in place consultation and grievance mechanisms for the well-being of our residents, customers and staff.

INTEGRITY We believe in upholding the highest standards of integrity and to confidently act with honesty at all times. We have the courage to do what is right, and earn the trust of all our customers and stakeholders, dedicating our best knowledge and skills to obtain the best outcome.

CREATIVITY We explore innovative methods, processes and best practices to achieve higher efficiency and productivity to stay ahead value. As a team, we encourage personal initiative, resourcefulness and a positive mind-set for change to make a difference. This ensures that we embrace change while constantly improving ourselves to keep ahead of competition, and enables us to continue pushing boundaries and expectations.

EXCELLENCE We strive for excellence and persevere in everything we do to obtain the best outcome. Our focus and commitment to quality is embedded in every aspect of our business – not just physical infrastructure and products, but also our relationships, processes and services that go into creating a healthy and positive environment.

HAVE A QUESTION?

Call our sales team at +44 (0) 0161 200 5560 Or email us at
Monday to Friday 9:00 am to 6:00 pm