Location: Garth Heads, Newcastle
Reports to: Accommodation Manager
Salary band: £8.85 per hour
Hours of work: 20 per week, Monday, Wednesday & Friday (9am to 5pm)
Responsible for providing general maintenance to accommodation either owned or leased by dwell Student Living. Ensures that all properties are maintained to both a good standard and in compliance with dwell Student Livings’ legal requirements, ensuring a safe environment for students, employees and visitors as well as delivering excellent customer service.
To work flexibly including evenings and weekends and be on-call as required.
To carry out both preventative and reactive maintenance work and to complete all associated documentation within agreed timeframes. This also includes identifying and reporting any maintenance issues discovered and taking appropriate action where an emergency situation is reported.
To work within all company policies and procedures
Undertake a regular preventative maintenance inspection of the Accommodation and completing the checklist provided. Checks include: all safety measures are in place and working (e.g. smoke detectors, closers on fire doors, closers on windows). This will require both visual checking and practical testing of equipment as necessary (e.g. emergency lighting, heaters etc.) Assess whether any urgent remedial work is required, and if so, notify the Maintenance Manager or Accommodation Managers immediately. Note any essential but non-urgent work on the checklist.
Undertake general maintenance duties as directed by the Accommodation Manager. This requires general maintenance work including carpentry, basic plumbing, identifying electrical faults, and painting. Minor maintenance work will be carried out during the property inspection and more general repair work as part of a scheduled programme of works.
Carry out general repair duties at site. Log materials used and leave the property in a clean and tidy condition. Report any work that could not be completed on that visit or any new work identified so that further job sheets can be raised.
The job holder may also be asked to undertake some other duties that may include gardening, litter picking, and cleaning although this list is not exhaustive.
- Understanding and knowledge of Health and safety regulations within the building trade
- General skills in Carpentry, basic plumbing work, glazing and painting and decorating
- Experience of undertaking building / general maintenance work preferable in the hospitality/service industry.
- Naturally customer focused putting the customer into every decision
- Excellent attention to detail
- Able to plan and manage own workload using own initiative
- Able to work as part of a team, supporting colleagues
- Have a proactive approach
- Ability to multi task and prioritise
Customer service is paramount to dwell Student Living and all employees will need to demonstrate the same priorities even in the most demanding situations.
Great importance on behavior and attitudes is placed during the selection process to ensure that new employees can support and reflect the values of the Company.
In addition to the duties and responsibilities associated with this job, the role holder will be required to evidence that they can meet the qualities associated with the following competencies:
- Customer Experience
- Health & Safety
- Excellent verbal and written communication
Centurion Corporation Core Values
RESPECT We treat every individual with consideration, dignity and respect at all times. We are sensitive and attentive to different needs arising from the diverse backgrounds, nationalities, religions, traditions and culture. We have in place consultation and grievance mechanisms for the well-being of our residents, customers and staff.
INTEGRITY We believe in upholding the highest standards of integrity and to confidently act with honesty at all times. We have the courage to do what is right, and earn the trust of all our customers and stakeholders, dedicating our best knowledge and skills to obtain the best outcome.
CREATIVITY We explore innovative methods, processes and best practices to achieve higher efficiency and productivity to stay ahead value. As a team, we encourage personal initiative, resourcefulness and a positive mind-set for change to make a difference. This ensures that we embrace change while constantly improving ourselves to keep ahead of competition, and enables us to continue pushing boundaries and expectations.
EXCELLENCE We strive for excellence and persevere in everything we do to obtain the best outcome. Our focus and commitment to quality is embedded in every aspect of our business – not just physical infrastructure and products, but also our relationships, processes and services that go into creating a healthy and positive environment.