Frequently Asked Questions

Investigating

To secure your room you’ll need to pay an application fee or booking fee.

A £200 booking fee is required if you wish to stay with us at Beechwood House, Manchester; Garth Heads, Newcastle; Hotwells House, Bristol; and Weston Court, Manchester.  Once your tenancy starts £150 of this booking fee will become a deposit which will be entered in to a deposit protection scheme.   We use My Deposits here. At the end of your tenancy, your deposit will be returned to you provided you left your room/flat in the same condition as when you first moved in.

An application fee of £99 applies for Cathedral Campus, Liverpool; The Grafton, Manchester; MSV South, Manchester; and MSV, Manchester.

We embrace equality and diversity. We promote a culture of equality and fairness for all and ensure our employees are aware of the Equality and Diversity Policy, and their responsibilities under it towards our students and their visitors. We want to make a home for our students that is free from discrimination, harassment, victimisation and bullying.
Booking a room with us in three simple steps,

Step 1: Register here

Step 2: Apply (read the terms and conditions here)

Step 3: Accept our offer

Take a peek at our properties before you book. Fill in our book a viewing form or give our friendly team a call on 0161 200 5560. If you can’t make it, don’t worry. Our website has pictures and details to give you a better idea of what to expect.

If you’re paying ahead for the full year, you don’t have to provide a UK guarantor.

However, if you wish to pay your rent in instalments, make sure you have a UK-based guarantor who is working full-time. Your guarantor must agree to pay the rent should you default on your payment. Providing a guarantor is common practice in the UK and provides us with the security and knowledge that the rent will be paid in full and on time.

If you cannot provide a qualified UK guarantor, contact Housing Hand to provide you with the Guarantor Service.

Housing Hand specialises in dealing with International Students who cannot provide a Guarantor in the UK.  To find out more, visit Housing Hand

We offer two rent instalment options:

Option 1: 1 Instalment (full payment)
Pay before 1 August and a a discounted rate,

2% – Bristol, Liverpool & Manchester

5% – Newcastle

Option 2: 4 Instalments
Pay in August, September, January and April

If you’re paying your rent using your student loan, then Option 2 is best for you.

To apply for instalments, you must be able to provide a UK-based guarantor.

Countdown

Our sales team with allocate a room to you. We’ll always try our best to place you in a flat that matches all your preferences, but we can’t always guarantee this.
No problem. Just indicate on your application form who you would like to stay with, and we’ll place you together if they too tell us of the same arrangement.

Curious about who your flatmates will be? Find out who is living in your hall on our Facebook and Twitter pages. Or search the student forums which is a great place to connect with your new friends.

Moving In

We make sure you have the comforts of home in your flat, but we may not have everything you need. Check out dwell Student’s Starter Packs here, put together for your ease. Order what you need online, and we’ll have them delivered to your room in time for your arrival.

Go to UNIKITOUTS website to order. Enter our discount code dwell17 to receive 10% off your first order.

We have also put together a packing list and check-in checklist to guide you before moving in. Find out more here.

Want to get settled in before everyone else arrives? Fancy looking for a part time job before the rest? Then why not move in early and explore the city before you start studying?

If you wish to arrive earlier, contact us on 0161 200 5560 or drop us an email. Early arrival requests are subject to availability.

Checking In

You can move into your room from the date your contract starts.  If you wish to move in early, please read our early arrivals details.
To ensure your check in goes smoothly, be sure to bring a photo ID, such as your passport or student card.
Decide if you wish to pay your rent by instalments. If you do, your guarantor form must be completed and uploaded onto your student portal. Then make sure your:

  1. First instalment of two weeks rent is paid
  2. Proof of your student status, home address for you and your guarantor are given to us

If you wish to make a one-time payment of your rent, the amount is due on 16 August. Make sure the rent is paid before you arrive or you won’t be able to collect your keys until the payment is cleared.

We’ll always try our best to ensure your keys are waiting for you on arrival. If you know you’ll be arriving after office hours, please let us know 48 hours in advance so we can expect you.
Make sure you book airport transfers in advance. If you prefer to take the train, look out for the stations that are closest to you:

MSV: The nearest train station is Oxford Road, a 5-minute walk from us.

MSV South/ The Grafton: The nearest train station is Oxford Road and then hop on a bus just outside the Palace Theatre. Look out for bus routes 41, 42, 43, 142, 143, or 157. After 10 minutes, get off at Whitworth Park and take a short 2-minute walk to our halls.

Cathedral Campus: The closest train station is Liverpool Lime Street. From there, we’re a 5-minute taxi ride away.

Garth Heads: Your nearest station is Manors which is a 2 minute walk to the site

Hotwells House: The nearest train station is Bristol Temple Meads, you can get a taxi from outisde which will take 10 minutes

It will be busy, so please be patient with us. We’ll try to keep the queues short as we check everyone in. To keep you going, there will be light refreshments in all site receptions.

For a quicker check-in, let us know when you are coming, so we can gauge the number of students as well the times of arrival, to ensure our sites are staffed correctly.

Top Tip: make sure you don’t unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.

Parking on check in days are free of charge. When you arrive, find a parking space on our site and collect your key from Reception, before you unload your car.

Settling In

Our halls are more than just a place to rest your head at night. It’s a cool nest of energy, a dynamic habitat where you can experience student life to the fullest, connecting with a community of like-minded to live, learn and share stories. Want to see what goes on at our sites visit our YouTube page for more info

If you have a great idea for a social event or have any suggestions to improve your stay, let our Student Reps know. They’ll be your voice throughout your stay with us.

Want to be a Student Rep? Send us an email, and we’ll be happy to discuss this role with you.

Find out what’s happening on our Facebook, dwell student living and follow us on Twitter @dwellstudents

All our events are posted on our social media accounts so make sure you update your social calendar.

We welcome postgraduate students. There are a variety of contract lengths to suit all along with summer accommodation (at a reduced rate) at all our properties. Find out more at the property itself.

Everyday Living

No. Contents insurance by Endsleigh has been provided at no extra cost to our students. To view our current insurance certificate and the full policy details please go to the Endsleigh website.

From September 2017 our insurance provider is changing to Cover4Students.

Car parking and bike storage are available at most of our properties. Contact your chosen property directly for more information.
We’ll sign for your parcels at the reception, but your letters will be delivered to your flat/house door by Royal Mail.

We can only sign for parcels on your behalf if the parcel has your name and a flat/room number on it. If you’re ordering items online, make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for.

After we sign for your parcel, you’ll receive an email notification. Bring along a photo ID to collect your parcel.

You can have overnight guests for two nights in any given 7-day period. All guests must be signed in at your reception.
There are laundry facilities at most of our properties. Check with individual sites for more information. We work with our laundry partners to ensure that the rates are competitive.
Of course. It’s included in your rent. Our Internet connection is provided by Studentcom. If you have any questions or wish to upgrade, contact Studentcom.

Tel: 01275793412 / 08449431170
Email:
Website: http://www.cablecomnetworking.co.uk/

If you watch or record programmes on TV or any device, you must have a TV Licence. It’s against the law not to have one. The devices include a laptop, tablet, mobile phone, games console, digital box, etc. If you are caught without a licence, then you can be charged up to £1000.

But if you’re not staying in your room for the summer holidays, you can claim the money back for the period you don’t need the TV licence.
Find out more here.

Your safety is our priority. All our properties are equipped with security cameras and round-the-clock personnel.

Our Manchester properties have 24-hour security at Manchester Student Village, while MSV South and The Grafton have mobile patrols to ensure you’re safe at all times. Contact the Manchester security team out of office hours on 0161 200 5540.

Our Cathedral Campus has a 24-hour security presence, which is provided by the Cathedral’s security team. Contact them on 0151 702 7260.

Garth Heads & Hotwells House have mobile security patrols to cover our sites when the office is closed.

The communal areas of your flats is your responsibility.  All landlord areas will be cleaned by us on a daily basis.

If you are lucky enough to live with us at Garth Heads, Newcastle you will get your communal flat areas cleaned for you every two weeks at no extra cost.

We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy).

We don’t charge for “fair wear and tear” of our properties or fixtures. However, if something gets damaged through abuse or misuse, we’ll repair or replace the item and will charge for doing so.

The behaviour of guests is the responsibility of the tenant who has welcomed them in to the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and we’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.

For further details please see our list of all our schedule of charges.

This list is not exhaustive, and we reserve the right to charge for items not mention.

Checking Out

Yes, you can check out of your room at any time. However, you won’t be refunded for any rent you have paid while you’re not staying with us. When moving out, please return your room key to the reception in your completed check-out envelope. If you want to be present while we inspect your room, notify us 48 hours in advance of your departure.
Yes, all students are allowed to stay with us until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 11am. Any student who moves out on the contract end date will have their room inspected within 7 days of them vacating.
If you have made a summer booking with us and we have received your payment and contract, then you can keep your items in your room for the summer months. We don’t allow students to leave items in their rooms over summer if they have not confirmed a summer stay with us. Any items left in a room after contract end date will be removed and stored for 7 days. After which, all items will be removed and given to charity or disposed of.
For those sites where a deposit payment has been made, all deposits will be returned as long as the room is left in the same condition from check in.  All deposits should be returned within 10 days of the contract ending. Any deposit disputes should be sent in writing to the site manager.

Rebooking

Want to stay for summer? We offer great discounts for the summer months and where possible, we’ll let you stay in your own room so you don’t have to move any of your belongings.

HAVE A QUESTION?

Call our sales team at +44 (0) 0161 200 5560 Or email us at
Monday to Friday 9:00 am to 6:00 pm