Frequently Asked Questions

Investigating

To secure your room you’ll need to pay an application fee or booking fee.

A £200 booking fee is required if you wish to stay with us at Beechwood House, Manchester; Hotwells House, Bristol; and Weston Court, Manchester. Of this £200, £50 is a non-refundable booking fee.  Once your tenancy starts, the remaining £150 will become a deposit which will be entered in to a deposit protection scheme called My Deposits. At the end of your tenancy, your deposit will be returned to you provided you left your room/flat in the same condition as when you first moved in.

A non-refundable application fee of £99 applies for Cathedral Campus, Liverpool; The Grafton, Manchester; MSV South, Manchester; MSV, Manchester and Garth Heads, Newcastle.

Once you have applied, our Sales Team will look through your application, check to find you the best room available and send you a ‘Room Offer’ email. Please note that although we will always try to meet your preferences we can’t guarantee that we can meet them all.
Booking a room with us in three simple steps,

Step 1: Register here

Step 2: Apply (read the terms and conditions here)

Step 3: Accept our offer

Take a peek at our properties before you book. Fill in our book a viewing form or give our friendly team a call on 0161 200 5560. If you can’t make it, don’t worry. Our website has pictures and details to give you a better idea of what to expect.

If you’re paying ahead for the full year, you don’t have to provide a UK guarantor.

However, if you wish to pay your rent in instalments, you will need a UK-based guarantor who is working full-time. Your guarantor must agree to pay the rent should you default on your payment. Providing a guarantor is common practice in the UK and provides us with the security and knowledge that the rent will be paid in full and on time.

If you cannot provide a qualified UK guarantor, you can contact Housing Hand to provide you with the Guarantor Service. Housing Hand specialises in dealing with International Students who cannot provide a Guarantor in the UK.  To find out more, visit Housing Hand

Here at dwell, we embrace equality and diversity. We promote a culture of equality and fairness for all and ensure our employees are aware of the Equality and Diversity Policy, and their responsibilities under it towards our students and their visitors. We want to make a home for our students that is free from discrimination, harassment, victimisation and bullying.
Of course! Just state your friend’s names on your application, with them doing the same too. You can also say if you have a preferred gender or year of study for your flatmates. We’ll try our best to meet your preferences but it’s not always guaranteed, and is subject to availability.
To stay with us, you have to be a student aged 18 years or over by your contract start date, and be in full time study at a U.K university or college. You can book with us whether you hold a conditional or unconditional offer. However, please be aware of our cancellation policy prior to booking should your place at university not be confirmed.
Of course! In fact we encourage you to come and have a look around. We may not be able to show you your exact room, but you can see the show flats we have available at each site. All you need to do is call the Sales Team on 0161 200 5560 or use our online viewing form here. We also have lots of pictures and even 360 degree photos of different rooms on our website as we understand our students are from all around the world and it’s not always easy to visit the site!
When accepting a room with dwell you will need to sign an AST (assured shorthold tenancy).  If you would prefer to see the contract before applying this isn’t a problem – dwell AST
dwell work in partnership with a number of Universities and Colleges across the UK.   You will find a list of partners below,

We are an accredited provider by ANUK, MSH and LSH.

 

 

 

 

 

Countdown

We offer two rent method options: Option 1 – Full Payment Pay in full by the 1st of August and get money off your rent! 2% discount – Manchester and Liverpool, 3% discount -Bristol and 5% discount- Newcastle. Option 2 – Pay in 4 Instalments Pay in August, September, January and April – you can view the exact payment dates in your contract. If your paying your rent using your student loan, then Option 2 may be best for you. To apply to pay in instalments, you must provide a U.K based guarantor in full time employment.
Curious about who your flatmates will be? We unfortunately can’t give out names but you can find out who is living at your site on our Facebook and Twitter pages.
If you want to change things like your room type, contract length or anything else, just get in touch with us on 0161 200 5560 or email us at studentcare@dwellstudent.co.uk. We can then let you know if your request is possible, and if so, what the next steps would be.
You’ll unfortunately have to leave your beloved animals at home – we have a no pet policy across all of our sites.
All inclusive utility bills, Wi-Fi and contents insurance are all included in your rent!

Moving In

You can move into your room from the date your contract starts, only if you have paid your correct rent amount and provided all documents. If you’re unsure of when your contract starts, your contract can be viewed in your portal account’s ‘Messages’ section. If you wish to move in early please contact us at salesenquiries@dwellstudent.co.uk
We already provide some of the essentials but to see what things to bring with you, check out our accommodation checklist here.

Due to us getting your room ready for when you arrive, we will not be able to store any luggage at any of our dwell sites. You will be able to move your belongings into your room once you have collected your keys.

Checking In

You need to have provided all documents to support your room booking before you can check in. If you are unsure if you have already done this, or need to speak to someone about it, please call the team on 0161 200 5560 or email us at studentcare@dwellstduent.co.uk. Other than that, you will need to bring a form of photo ID with you so you can collect your keys – we just need to know we’re handing them out to the correct person!
If you think that you’ll be arriving out of office hours, you will need to speak to your site team – their contact details will be listed in the arrival pack you’ll be informed about via email nearer the start of your tenancy. Each site has different out of office services so you will need to speak to your site directly about it.
You will collect your keys from your site’s reception, unless otherwise stated by your site or Sales team.
We do have car parks at most of our sites but to find out if your site does include one, please contact the office on 0161 200 5560. On contract start dates, parking your car is free – parking at any other time will incur a charge. Please contact your site team for full costs and details.
Make sure you book airport transfers in advance. If you prefer to take the train, look out for the stations that are closest to you:

MSV: The nearest train station is Oxford Road, a 5-minute walk from us.

MSV South/ The Grafton: The nearest train station is Oxford Road and then hop on a bus just outside the Palace Theatre. Look out for bus routes 41, 42, 43, 142, 143, or 157. After 10 minutes, get off at Whitworth Park and take a short 2-minute walk to our halls.

Cathedral Campus: The closest train station is Liverpool Lime Street. From there, we’re a 5-minute taxi ride away.

Garth Heads: Your nearest station is Manors which is a 2 minute walk to the site

Hotwells House: The nearest train station is Bristol Temple Meads, you can get a taxi from outisde which will take 10 minutes

It will be busy, so please be patient with us. We’ll try to keep the queues short as we check everyone in. To keep you going, there will be light refreshments in all site receptions.

For a quicker check-in, let us know when you are coming, so we can gauge the number of students as well the times of arrival, to ensure our sites are staffed correctly.

Top Tip: make sure you don’t unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.

Settling In

A great way of staying connected is staying social! We have different social media accounts which helps to keep you up to date with whats happening at your site. These include Facebook, TwitterInstagram and YouTube.

We also have dedicated Facebook groups set up for each individual site so that you can get to know one another before you move in. See below for your sites group:

Manchester Student Village

MSV South

The Grafton

Weston Court

Beechwood House

Cathedral Campus

Garth Heads

Hotwells House

We love all of our residents to get to know one another and make lifelong friends! As a way to help this, we have a Residential Life team who are always trying to find  the next best thing to make your stay more enjoyable – this includes holding fun and exciting events throughout the year! Please keep an eye out on our social media accounts and around your site for details.

Our friendly accommodation teams are always there should you need someone to talk to. You can either pop down to the office and speak to them, or they’re only a phone call away!

Everyday Living

You’ve already got basic insurance cover with our insurance provider, Cover4Students – this is included in your rent price! For further details on what insurance we provide, please visit the Cover4Students website. 
Of course! The Wi-Fi is included in your rent. Your internet connection is provided by Studentcom so if you have any questions or wish to upgrade, please contact them on any of the below.

Tel: 01275793412 / 08449431170

Email: support@studentcom.co.uk    Website: http://www.cablecomnetworking.co.uk/

If you’re watching or recording programmes on TV or any device, you must have a TV licence. It is against the law to not have one – if you caught without a license , you could be charged up to £1000. If you have booked one of our rooms in which we provide you with a TV in the lounge, we also provide the TV license for it. You do however still need a TV license if you’re watching/recording TV if you’re in any other area, such as your bedroom. For everyone else, you will still need to purchase a TV license.
We do have car parking and bike storage at most of our sites, please call us on 0161 200 5560 to check if your site provides these facilities. Please note that you will need to pay to use a car park space – please contact your site team for full prices and details.
We’ll sign for your parcels at your site’s office during working hours, but your letters will be delivered to your flat/house door by Royal Mail. To check out your site’s working hours, please contact them directly. We can only sign for parcels on your behalf if the parcel has your name and your flat/room number on it. Therefore when ordering items online, please make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for. After we sign for your parcel, you’ll receive an email notification from us – please bring along your photo ID when collecting parcels at the reception.
Of course! You can have any one guest staying overnight for 2 nights in any 7 day period – they must be signed in and out at your reception.
We have laundry facilities at most of our sites, but please contact your site directly for more information. Where we do provide laundry onsite, we work with our laundry partner Circuit to ensure that our rates are competitive.
Your safety is our priority so all of our properties are equipped with security cameras. Our Manchester Student Village site has 24/7 security, whilst MSV South and The Grafton have mobile patrols to ensure you’re safe at all times. You can also contact the Manchester security team out of office hours on 0161 200 5540. If you’re a resident at our Western Court or Beechwood House sites and need to speak to someone out of office hours, you just need to call the normal office number, 0161 441 0635. Our out of hours team will be able to help you with any queries. Our Cathedral Cathedral site has a 24-hour security presence, which is provided by the Cathedral’s security team. You can contact them on 0151 702 7260. Garth Heads and Hotwells House have mobile security patrols to cover our sites when the office is closed.

The communal areas of your flats is your responsibility.  All landlord areas will be cleaned by us on a daily basis.

If you are lucky enough to live with us at Garth Heads, Newcastle you will get your communal flat areas cleaned for you every two weeks at no extra cost.

We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy).

We don’t charge for “fair wear and tear” of our properties or fixtures. However, if something gets damaged through abuse or misuse, we’ll repair or replace the item and will charge for doing so.

The behaviour of guests is the responsibility of the tenant who has welcomed them in to the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and we’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.

For further details please see our list of all our schedule of charges.

This list is not exhaustive, and we reserve the right to charge for items not mention.

Checking Out

If you’re looking to move out before your contract ends, please read through our cancellation policy. It will outline what you need to do next.
Yes, of course you can! All students are allowed to stay with us until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 10am. All residents will have their room/flat inspected within 7 days of their contract end date.
If you have a summer booking with us and we have received your payment and signed contract, then you can keep your items in your room throughout the summer. We don’t allow student to leave items in their rooms over the summer if they have not confirmed a summer stay with us. Any items left in a room after a contract end date will be removed and stored for 7 days. After which, all items will be removed and given to charity or disposed of.
For those sites where a deposit payment has been made, all deposits will be returned as long as the room is left in the same condition from check-in. All deposits should be returned within 10 days of the contract ending. Any deposit disputes should be sent in writing to the site manager.
We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy). We don’t charge for ‘fair wear and tear’of our properties or fixtures. However, if something gets damaged through abuse or misuse, we’ll repair or replace the item and will charge for doing so. The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and we’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date. For further details please see the list of our schedule of chargesThis list is not exhaustive and we reserve the right to charge for items not mentioned. 

Rebooking

If it’s now that time of year where you’re wanting to get ahead and are thinking about accommodation for your next academic year, then look no further! We have incentives on offer for re-bookers so make sure you keep an eye out on your emails for when the prices and details are released! You can also speak to your accommodation team if you’d rather talk about it in person!
Of course! Just contact the Sales Team on 0161 200 5560 for availability.

HAVE A QUESTION?

Call our sales team at +44 (0) 0161 200 5560 Or email us at
Monday to Friday 9:00 am to 6:00 pm