To secure your room you’ll need to pay an application fee or booking fee.
A £200 booking fee is required if you wish to stay with us at Beechwood House, Manchester; Garth Heads, Newcastle; Hotwells House, Bristol; and Weston Court, Manchester. Once your tenancy starts £150 of this booking fee will become a deposit which will be entered in to a deposit protection scheme. We use My Deposits here. At the end of your tenancy, your deposit will be returned to you provided you left your room/flat in the same condition as when you first moved in.
An application fee of £99 applies for Cathedral Campus, Liverpool; The Grafton, Manchester; MSV South, Manchester; and MSV, Manchester.
We embrace equality and diversity. We promote a culture of equality and fairness for all and ensure our employees are aware of the Equality and Diversity Policy, and their responsibilities under it towards our students and their visitors. We want to make a home for our students that is free from discrimination, harassment, victimisation and bullying.
Step 2: Apply (read the terms and conditions here)
Step 3: Accept our offer
Take a peek at our properties before you book. Fill in our book a viewing form or give our friendly team a call on 0161 200 5560. If you can’t make it, don’t worry. Our website has pictures and details to give you a better idea of what to expect.
If you’re paying ahead for the full year, you don’t have to provide a UK guarantor.
However, if you wish to pay your rent in instalments, make sure you have a UK-based guarantor who is working full-time. Your guarantor must agree to pay the rent should you default on your payment. Providing a guarantor is common practice in the UK and provides us with the security and knowledge that the rent will be paid in full and on time.
If you cannot provide a qualified UK guarantor, contact Housing Hand to provide you with the Guarantor Service.
Housing Hand specialises in dealing with International Students who cannot provide a Guarantor in the UK. To find out more, visit Housing Hand
We make sure you have the comforts of home in your flat, but we may not have everything you need. Check out dwell Student’s Starter Packs here, put together for your ease. Order what you need online, and we’ll have them delivered to your room in time for your arrival.
Go to UNIKITOUTS website to order. Enter our discount code dwell17 to receive 10% off your first order.
We have also put together a packing list and check-in checklist to guide you before moving in. Find out more here.
Decide if you wish to pay your rent by instalments. If you do, your guarantor form must be completed and uploaded onto your student portal. Then make sure your:
First instalment of two weeks rent is paid
Proof of your student status, home address for you and your guarantor are given to us
If you wish to make a one-time payment of your rent, the amount is due on 16 August. Make sure the rent is paid before you arrive or you won’t be able to collect your keys until the payment is cleared.
Make sure you book airport transfers in advance. If you prefer to take the train, look out for the stations that are closest to you:
MSV: The nearest train station is Oxford Road, a 5-minute walk from us.
MSV South/ The Grafton: The nearest train station is Oxford Road and then hop on a bus just outside the Palace Theatre. Look out for bus routes 41, 42, 43, 142, 143, or 157. After 10 minutes, get off at Whitworth Park and take a short 2-minute walk to our halls.
Cathedral Campus: The closest train station is Liverpool Lime Street. From there, we’re a 5-minute taxi ride away.
Garth Heads: Your nearest station is Manors which is a 2 minute walk to the site
Hotwells House: The nearest train station is Bristol Temple Meads, you can get a taxi from outisde which will take 10 minutes
Our halls are more than just a place to rest your head at night. It’s a cool nest of energy, a dynamic habitat where you can experience student life to the fullest, connecting with a community of like-minded to live, learn and share stories. Want to see what goes on at our sites visit our YouTube page for more info
If you have a great idea for a social event or have any suggestions to improve your stay, let our Student Reps know. They’ll be your voice throughout your stay with us.
Want to be a Student Rep? Send us an email, and we’ll be happy to discuss this role with you.
We’ll sign for your parcels at the reception, but your letters will be delivered to your flat/house door by Royal Mail.
We can only sign for parcels on your behalf if the parcel has your name and a flat/room number on it. If you’re ordering items online, make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for.
After we sign for your parcel, you’ll receive an email notification. Bring along a photo ID to collect your parcel.
If you watch or record programmes on TV or any device, you must have a TV Licence. It’s against the law not to have one. The devices include a laptop, tablet, mobile phone, games console, digital box, etc. If you are caught without a licence, then you can be charged up to £1000.
But if you’re not staying in your room for the summer holidays, you can claim the money back for the period you don’t need the TV licence.
Find out more here.
Your safety is our priority. All our properties are equipped with security cameras and round-the-clock personnel.
Our Manchester properties have 24-hour security at Manchester Student Village, while MSV South and The Grafton have mobile patrols to ensure you’re safe at all times. Contact the Manchester security team out of office hours on 0161 200 5540.
Our Cathedral Campus has a 24-hour security presence, which is provided by the Cathedral’s security team. Contact them on 0151 702 7260.
Garth Heads & Hotwells House have mobile security patrols to cover our sites when the office is closed.
We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy).
We don’t charge for “fair wear and tear” of our properties or fixtures. However, if something gets damaged through abuse or misuse, we’ll repair or replace the item and will charge for doing so.
The behaviour of guests is the responsibility of the tenant who has welcomed them in to the property. Any charges that result from a guest’s behaviour will be charged to the respective tenant. If there’s a charge that applies to the shared area within a flat and we’re unable to establish the responsibility, the charge will be shared between all of the flat’s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.
Yes, you can check out of your room at any time. However, you won’t be refunded for any rent you have paid while you’re not staying with us. When moving out, please return your room key to the reception in your completed check-out envelope. If you want to be present while we inspect your room, notify us 48 hours in advance of your departure.
Yes, all students are allowed to stay with us until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 11am. Any student who moves out on the contract end date will have their room inspected within 7 days of them vacating.
If you have made a summer booking with us and we have received your payment and contract, then you can keep your items in your room for the summer months. We don’t allow students to leave items in their rooms over summer if they have not confirmed a summer stay with us. Any items left in a room after contract end date will be removed and stored for 7 days. After which, all items will be removed and given to charity or disposed of.
For those sites where a deposit payment has been made, all deposits will be returned as long as the room is left in the same condition from check in. All deposits should be returned within 10 days of the contract ending. Any deposit disputes should be sent in writing to the site manager.